Home / Sustainability CUSTOMER RELATIONSHIP MANAGEMENT

“ThaiBev places highest importance of managing relationships with customers along the entire value chain. These include;”

% Customer Satisfaction Score
86%

KPI 2018 (2561)

% Customer Survey Coverage
100%

KPI 2018 (2561)

Innovation
ThaiBev emphasizes the use of innovation through research and development of new products to enhance product portfolio diversity to meet more sophisticated consumers’ needs as well as to improve efficiency and quality of production process.

For example, ThaiBev has filed 108 patents and petty patents with the Department of Intellectual Property of the Ministry of Commerce covering both Process Innovation and Product Development Innovation.
News & Movement
THAILAND CORPORATE SUSTAINABILITY SYMPOSIUM
C asean has staged Thailand Corporate Sustainability Symposium to show the visions of leading companies on Sustainability ...
UNEP Conference
As the leader of connection center for sustainable development in ASEAN, C asean arranged for “C asean Sustainable Development Forum & Transforming Asia Pacific: Innovative ...
Hipster Bag
In April 2018, Pracharath Rak Samakkee Social Enterprises has collaborated with Textile Industry Development Institute and volunteered designers to ...
ThaiBev and Water Management Projects
Thai Beverage PLC. and Human Capital department initiated the Community Development program by bringing a team of ThaiBev volunteers to help build groundwater banks and plant ...