Home / Sustainability CUSTOMER RELATIONSHIP MANAGEMENT

“ThaiBev places highest importance of managing relationships with customers along the entire value chain. These include;”

% Customer Satisfaction Score
86%

KPI 2018 (2561)

% Customer Survey Coverage
100%

KPI 2018 (2561)

Order Deliver
ThaiBev has developed the Transportation Order Management System (TOMS) application, for use in controlling and tracking driving behavior of delivery employees, to ensure the delivery of goods via the specified route in time with appointments set with customers.