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Stakeholder Engagement

ThaiBev operates under the framework of sustainable development, taking into account the importance of the rights to be respected and fairness to be upheld for all stakeholders. As a code of practice for all units and for employees of all levels, and as a protective mechanism against risk or impact from business operations, the Company has established guidelines for appropriate stakeholder engagement, with an emphasis on continuously promoting creative engagement with all stakeholders through various activities and communication channels where various demands, opinions, concerns, and suggestions may be voiced. For each group of stakeholders, the frequency of communication varies according to the Company’s operation plans. Therefore, the information received is useful in helping determine the strategy, direction, planning, and guidelines for business sustainability development.

ThaiBev divides its stakeholders into 8 categories:
1. employees

2. suppliers

3. customers

4. consumers

5. investors

6. communities

7. regulators

8. non-governmental organizations (NGOs)


Employees
Engagement Channels
  • Messaging (SMS)
  • LINE Application
  • Facebook fan page
  • ThaiBev Intranet
  • Annual Meetings (Annual Executive Meeting, Labor Practice Committee Meeting, Employee Benefits Committee
  • Meeting, Occupational Health and Safety Committee Meeting, Trade Union Meeting, and Functional Meeting)
  • Suggestion Box
  • Roadshows to meet with various stakeholders, such as “Core Values Roadshow” and “Vision 2020 Roadshow”
  • Annual Sustainability Survey
  • Employee satisfaction and engagement survey

Issues of Stakeholder Interest and Concern
  • Work safety
  • Flexible working arrangements
  • Employee Benefits
  • Charities and other projects that benefit society
  • New products developed according to consumer needs

Applicable Reports
  • Limitless Opportunities for ThaiBev’s Employees
  • Sharing the Value with the World
  • Consumer Health, Safety and Well-Being

Supplier
Engagement Channels
  • Meetings with suppliers
  • Annual Sustainability Survey

Issues of Stakeholder Interest and Concern
  • Robust procurement system
  • Social and environmental responsibility

Applicable Reports
  • Responsible Sourcing
  • Water Stewardship
  • Energy and Climate Change
  • Circular Economy

Customers
Engagement Channels
  • ThaiBev EXPO 2017
  • Annual Customer Meeting
  • Customer Training and Development Workshops
  • Business Development Activities
  • Annual Business Review Activities
  • Annual Customer Factory Visit
  • Agent “The next gen” Project
  • Annual Sustainability Survey

Issues of Stakeholder Interest and Concern
  • Consumer health and safety
  • Clear business policies
  • Transparency in business operations
  • Responsibility to consumers
  • Involvement in business planning
  • Training to enhance skills and knowledge
  • Building cooperation and networks to create value for society
  • Flexibility in marketing to meet business demands

Applicable Reports
  • Consumer Health, Safety and Well-Being
  • Governance, Risk and Compliance
  • ThaiBev’s Sustainability Approach
  • Limitless Opportunities for ThaiBev’s Employees
  • Sharing the Value with the World

Consumers
Engagement Channels
  • Public events, and marketing promotion activities via sales channels
  • Social media communication
  • Annual Sustainability Surve

Issues of Stakeholder Interest and Concern
  • Product quality and safety
  • Fair and appropriate product prices
  • Responsible servicing and product presentation
  • Environmental management responsibility
  • Transparency in business operations
  • Charities and projects that benefit society

Applicable Reports
  • Consumer Health, Safety and Well-Being
  • Responsible Consumption
  • Water Stewardship
  • Circular Economy
  • Energy and Climate Change
  • Governance, Risk and Compliance
  • Sharing the Value with the World

Investors
Engagement Channels
  • Annual Shareholders Meeting
  • Quarterly meetings
  • Annual Factory Visits
  • Investor Roadshows
  • Annual Sustainability Survey

Issues of Stakeholder Interest and Concern
  • Transparency in information disclosure
  • Business performance
  • Disclosure of relevant business information to shareholders and investors
  • Product management and development

Applicable Reports
  • Governance, Risk and Compliance
  • Consumer Health, Safety and Well-Being

Communities
Engagement Channels
  • Activities with communities surrounding factories
  • Interviews with community representatives
  • Annual meetings with community representatives
  • Annual Sustainability Survey

Issues of Stakeholder Interest and Concern
  • Educational promotion in communities
  • Job creation and promotion in communities
  • Promoting public health and well-being in communities
  • Community collaborations to combat drug use
  • Local economic development
  • Skills development in sports, music and arts
  • Managing dust around factories
  • Transportation or traffic in the areas surrounding factories
  • Disclosing information and providing channels for community engagement
  • Child labor and human rights

Applicable Reports
  • Sharing the Value with the World
  • Preserving and Promoting Arts and Culture
  • Limitless Opportunities for ThaiBev’s Employees

Regulators
Engagement Channels
  • Collaboration
  • Annual Sustainability Survey

Issues of Stakeholder Interest and Concern
  • Tax transparency
  • ompliance with environmental laws and regulations
  • Ethical and appropriate advertising and sales
  • Legal labor practices
  • Human rights
  • Work safety
  • Social and environmental responsibility

Applicable Reports
  • Governance, Risk and Compliance
  • Consumer Health, Safety and Well-Being
  • Limitless Opportunities for ThaiBev’s Employees
  • Water Stewardship
  • Circular Economy

NGOs
Engagement Channels
  • Annual Sustainability Survey

Issues of Stakeholder Interest and Concern
  • Consumer Health and Safety
  • Legal business operations
  • Social Responsibility

Applicable Reports
  • Consumer Health, Safety and Well-Being
  • Governance, Risk and Compliance
  • Sharing the Value with the World


The Process for Assessing Key Sustainability Issues
1. Identification of Issues
The Company selects sustainability issues that are consistent with business operations, based on the information gathered from executives and experts from every business unit and relevant units, and from interviews of external experts on sustainability in the context of food and beverage business sustainability. This involves learning about global trends and changes, sustainability issues of other companies in the industry, as well as a survey of stakeholders on corporate sustainability issues.

2. Issue Prioritization
The Company takes the identified issues and ranks them by priority, considering each issue’s impact on the Company’s business operations, and the opinions of all stakeholders about the possible impact. The result is an ordered set of significant corporate sustainability issues.

3. Validation
The Corporate Sustainability Development Working Team cross-checks the comprehensiveness of the key corporate sustainability issues, and presents the completed list to the Corporate Sustainability Development Committee for review and approval. It then presents the issues to the Board of Directors for final approval and implementation.

4. Establishment of Reporting Boundary
The Company determines the scope of the reporting of all 20 key issues, based on the information collected from various agencies and relevant stakeholder groups.

5. Continuous Development
The Company is committed to continuously operating under the sustainable development framework, by taking into account stakeholders’ perspectives on key issues in the development of appropriate and fair sustainability practices.


KEY ISSUES IN THAIBEV’S SUSTAINABLE DEVELOPMENT

Comments from Stakeholders
In 2017, ThaiBev did an annual sustainability survey of all 8 stakeholder groups, by entrusting external experts to do interviews and send questionnaires to a sample of stakeholders. The results from this stakeholder engagement survey have been employed to assess key issues in corporate sustainability development.

Economic
  • Innovation

  • Packaging

  • Responsible Consumption

  • Sustainable Supply Chain

  • Corporate Governance & Code of Business Conduct



Environmental
  • Energy Efficiency and Climate Change

  • Water Management & Water Conservation

  • Waste Management


Social
  • Consumer Health & Safety

  • OHS & Well-Being

  • Human Rights

  • Corporate Citizenship & Philanthropy

  • Health and Nutrition Products

  • Human Capital Development and Talent Attraction and Retention

  • Collaboration & Networking to Create Social Value

  • Customer Relationship Management

  • Product Labeling & Marketing & Communication

Martin Hart-Hansen
Deputy Resident Representative
UNDP Thailand


“Two areas of focus come to mind when looking at ThaiBev’s potential contribution to the Sustainable Development Goals, which would also have a positive impact on ThaiBev’s business and reputation as a sustainability leader in Thailand: Sustainability of Agricultural Inputs, and Water Conservation and Management. Two major inputs into ThaiBev’s production are sugar and water, and while ThaiBev already have sustainability initiatives related to these, I would welcome an even stronger engaging in sustainability initiatives at the very primary level of the supply chain: Working with sugar cane farmers to produce sustainably, including helping farmers cope with the effects of climate change, and working with communities along major rivers to improve water quality and thereby quality of life for communities as well as the rich biodiversity in Thailand’s rivers. This is about taking responsibility for every step in the supply chain. From farm/community to consumer.”


Dr. Banthun Setthasirot
Deputy Director,
Prime Minister Delivery Unit: PMDU


Regarding social and environmental issues that ThaiBev should first consider, the company can start with looking at its core business and compare it to the United Nations Sustainable Development Goals (SDGs) and see which goal that it matches. Considering the business of ThaiBev, the SDG that is most relatable is Goal 12, which is about sustainable consumption and production. ThaiBev should look at its core business to see which activities match the Goal. Apart from the management and considering the value chain, ThaiBev can start doing the “Data Flow Platform” to help both public and private sectors access the data and solve the problem of data being scattered. If there is a central hub for data like this, it will help those who are involved to know about the stage of operation and development of each other. This is truly a development. If the private sector can start this initiative, the public sector would definitely join it.”

THAIBEV’S RISK MANAGEMENT CRITERIA

The Sustainable Development Working Team and experts from relevant agencies held a workshop with the Corporate Sustainability Development Committee to seek endorsement on the 17 material issues of ThaiBev and its subsidiaries, which were selected from the materiality assessment process.



SUMMARY OF KEY ISSUES IN THIS REPORT

Our Inspiration
Sustainability Approach



GRI 102-1, GRI 102-2, GRI 102-3, GRI 102-4, GRI 102-5, GRI 102-6, GRI 102-7, GRI 102-8, GRI 102-9, GRI 102-10, GRI 102-12, GRI 102-14, GRI 102-18, GRI 102-40, GRI 102-42, GRI 102-43, GRI 102-44, GRI 102-45, GRI 102-46, GRI 102-47, GRI 102-48, GRI 102-49, GRI 102-50, GRI 102-52, GRI 102-53, GRI 102- 54, GRI 102-55, GRI 102-56, GRI 103-1, GRI 201-1